Total Quality Management (TQM) is a business philosophy that yields customer satisfaction and continuous process improvement
The first book to identify, describe, and adapt the most successful business and quality management principles to safety. This new reference and workbook embraces the Total Quality Management (TQM) revolution and explains to readers how TQM principles are applied to safety and health programs. The text also focuses on the ISO-9000 Quality Program, Voluntary Protection Program, and Process Safety Management. For each of these topics, the key principles are identified and described, and the quality principles are adapted to safety, allowing readers to design a program that incorporates the best quality management principles.
