There is an increasing population of students coming to college who challenge and frustrate staff. This practical guide prepares college and university staff with direction when working with these students in a variety of college environments, including community colleges, 4-year institutions and online learning environments.
"An engaging, enjoyable, and highly readable book on a challenging subject! The specific examples and practical advice for various departments in student services should help bring down the stress levels for front-line staff in particular. Well done!"?? -Cheryl Hagen, Vice President and Chief Student Affairs Officer, Schoolcraft College, USA